SECURE COMMUNICATIONS

Dark Matter Market operates on a strict zero-trust architecture. Direct communication is restricted to encrypted channels. For account recovery, vendor applications, or security reports, utilize the PGP-signed methods below. General inquiries should be directed to the internal ticket system post-login.

Internal Tickets

The primary channel for order disputes, escrow release issues, and transaction failures. Requires active login session.

Escrow Disputes: PRIORITY HIGH
Tech Support: PRIORITY NORMAL
Vendor Apps: QUEUE 24H

Emergency XMPP

Reserved for account lockouts, critical security vulnerabilities, and law enforcement inquiries. OTR ENCRYPTION MANDATORY.

[email protected] [email protected]

*Unencrypted messages are automatically rejected by the server.

OFFICIAL PGP PUBLIC KEY

ID: 0x893A221B

All official communications from Dark Matter Market will be signed with this key. Import this key to your keyring to verify messages and 2FA challenges.

Fingerprint: 893A 221B C45D 9901 E34F 5678 90AB CDEF 1234 5678

COMMON SUPPORT PROTOCOLS

Deposit Not Showing? XMR requires 10 confirmations. Check the blockchain explorer before opening a ticket. Lost 2FA / PGP Key Account recovery requires signing a message with your previous key or providing recovery mnemonic. Vendor Bond Return Bonds are returned after 30 days of inactivity with no open disputes. Automated process. Dispute Resolution Our moderators review chat logs and shipping proof. Decisions are final.